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Terms and Conditions

  1. By accessing and using this service, you (the Client) accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
  2. Mediamuffin LLC and its artists (Mediamuffin) will NOT handle any spec work, fetish, gore, political, or controversial commissions. The company reserves the right to refuse any commission for any reason.
  3. All commissions must be paid in full, upfront, and through Paypal.
  4. The Client will be refunded in full if the company has not started a commission by the agreed deadline or is unable to begin work on a commission. If the Client cancels their commission before any work is started, the client will be refunded. Mediamuffin is not obligated to refund the Client once work is started on a commission.
  5. If Mediamuffin works for more than 30 minutes of changes and modifications requested by the client on the commission, a new price or rate must be negotiated. If no agreement is made, the commission will be cancelled without a refund to the Client.
  6. If a commission is incomplete due to lack of communication from the Client for a week after the negotiated due date, the commission will be cancelled and no refunds will be issued to the Client.
  7. Mediamuffin may cancel the commission at any time if the Client is excessively rude, demanding, abusive, or inappropriate. The Client will not be refunded and be blacklisted. Any misconduct by the client will be documented and may be posted online.
  8. Unless otherwise negotiated, All commissions will be signed and dated by the artists who worked on the commission. Mediamuffin and its artists must be credited in the commission by displaying their preferred name or internet handle on the commission. Mediamuffin and its artists reserve the right to use the commission and process work leading up to the final version of the commission in their portfolios, social media sites, websites, galleries, books, conventions, etc. This includes drafts, drawings, storyboards, animatics, photographs, images, animatics, silhouettes, voices, music, and any other media in connection with the commission.
  9. All commissions are digital works and will be delivered through public or private online communication services. (E-mail, Social Media, Web Server, Discord, Dropbox etc.)
  10. If the Client fails to receive the commission in any way, it will be uploaded in a public space for retrieval by the Client for one week.
  11. Mediamuffin has no obligation to backup or store any of the work or materials related to the commission for the Client.
  12. Mediamuffin retains the licensing and reproduction rights to all the work and process work related to the commission for the Client. If a commission is cancelled or a refund is issued, the Client does not have permission to modify, keep, or use any of the work or materials related to the cancelled commission. If the Client uses said work or materials in any way, the Client agrees to pay the Mediamuffin the original price agreed upon for the commission. The Client will be invoiced and a Cease and Desist letter will be issued. Legal action will be taken if the client does not pay their invoice within 30 days. 
  13. Unless otherwise negotiated, Mediamuffin retains all the rights to the commission, including licensing and reproduction rights. The Client may use the work for non-commercial and non-promotional purposes only and may not make any alterations except for cropping the commission for personal use. If the Client uses the commission for commercial or promotional purposes without purchasing the licensing and reproduction rights from Mediamuffin, the Client agrees to pay Mediamuffin $1,000 per use and Mediamuffin retains the licensing and reproduction rights.
  14. These terms are subject to change at any time without notice.

If you have any questions regarding refunds or the terms and conditions, please contact mediamuffin and check out our Frequently asked Questions page! Thank you!