Terms and Conditions

  1. By accessing and using this service, you (the Client) accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
  2. Mediamuffin LLC and its artists (Mediamuffin) reserves the right to refuse any commission for any reason.
  3. All commissions must be paid in full, upfront, and through Paypal.
  4. The Client will be refunded in full if Mediamuffin has not started a commission by the agreed deadline or is unable to begin work on a commission. If the Client cancels their commission before any work is started, the client will be refunded. Mediamuffin is not obligated to refund the Client once work has started on a commission.
  5. Mediamuffin is not obligated to refund the client once work has started on their commission. In the case of a refund, Mediamuffin will charge the client $30 per work hour and deduct it from the refund.
  6. Mediamuffin guarantees at least 30 minutes worth of changes and modifications to a commission in progress. If Mediamuffin works on modifications to the commission requested by the client for more than 30 minutes, a new hourly rate or price must be negotiated. If no agreement is made, the commission will be cancelled.
  7. No free modifications can be requested to a completed commission after it is approved by the client.
  8. If a commission is incomplete due to lack of communication from the Client for a week after the negotiated due date, the commission will be cancelled and no refunds will be issued to the Client.
  9. Mediamuffin may cancel the commission at any time if the Client is excessively rude, demanding, abusive, or inappropriate. The Client will not be refunded and be blacklisted from all Mediamuffin services.
  10. Unless otherwise negotiated, All commissions will be signed and dated by the artists who worked on the commission. Mediamuffin and its artists must be credited in the commission by displaying their preferred name or internet handle on the commission.
  11. Mediamuffin and its artists reserve the right to use the commission and process work leading up to the final version of the commission in their portfolios, social media sites, websites, galleries, books, conventions, etc. This includes drafts, drawings, storyboards, animatics, photographs, images, animatics, silhouettes, voices, music, and any other media in connection with the commission.
  12. All commissions are digital works and will be delivered through public or private online communication services (E-mail, Social Media, Web Server, Discord, Dropbox etc.) chosen by the client. If the Client fails to receive the commission in any way, it will be uploaded in a public space for retrieval by the Client for one week.
  13. Mediamuffin has no obligation to backup or store any of the work or materials related to the commission for the Client.
  14. Unltess otherwise negotiated, Mediamuffin retains the licensing and reproduction rights to all the work and process work related to the commission for the Client. If a commission is cancelled or a refund is issued, the Client does not have permission to modify, keep, or use any of the work or materials related to the cancelled commission. If the Client uses said work or materials in any way, the Client agrees to pay the Mediamuffin the original price agreed upon for the commission. The Client will be invoiced and a Cease and Desist letter will be issued. Legal action will be taken if the client does not pay their invoice within 30 days. 
  15. Unless otherwise negotiated, Mediamuffin retains all the rights to the commission, including licensing and reproduction rights. The Client may use the work for non-commercial and non-promotional purposes only and may not make any alterations except for cropping the commission for personal use. If the Client uses the commission for commercial or promotional purposes without purchasing the licensing and reproduction rights from Mediamuffin, the Client agrees to pay Mediamuffin a fee of $1,000 per commercial use and Mediamuffin retains the licensing and reproduction rights.
  16. These terms are subject to change at any time without notice.

If you have any questions regarding refunds or the terms and conditions, please contact Mediamuffin and check out our Frequently asked Questions page! Thank you!

Frequently Asked Questions

Q: Do I have to pay beforehand? Can I make partial payments?

Only commissions above $100 can be considered for partial payments. An upfront payment is the only way we can guarantee the supplies we need to sustain ourselves to get your piece done.

Q: Why does art cost so much?

Digital Art is a specialized skill: It’s hard to find someone who can draw something you want, in a style you like, and in a specific format you need.  You’re paying us for our time, labor, skill, and expenses to get the job done.

Q: Can I commission you to make something random for me?

Please have a concrete idea of what you want in your piece. If your idea is vague and you request multiple changes that exceed 30 minutes of labor, we will request additional payment to continue your commission or be forced to cancel it without a refund.

Q: Will you still charge me if I don’t like the picture?

We make sure our clients are satisfied with every step of their commission. Please be honest and direct with your feedback as we progress and provide as many references as you can for your project to avoid receiving a commission you don’t like.  We give refunds on a case-by-case basis but may deny full refunds as we need to be paid for our time and supplies.

Q: When can I expect my commission to be finished?

We will fulfill your requests and meet deadlines we agree on. If there are any delays during the process we will notify you immediately to make further arrangements to get your project done.

Q: Can you make art for my game or design merchandise (T-shirts, pamphlets, etc…)

We are available for contract work, please contact us with all the details.

Q: Can you draw me a picture, design my logo, or animate a series for me for FREE? I’ll tell my friends about your work, it’ll be free exposure, and it might make you famous!

No. Any projects outside our personal interests are considered work and we will seek financial compensation.